meet DWIGHT Privacy Notice

Last updated: November 2025

This Privacy Notice provides you with information about how Chat Automation Limited (herein referred to as meet DWIGHT, ‘We’ or ‘Us’) collect, process and take care of your personal information.

Who we are

At meet DWIGHT, we specialise in delivering Robotic Process Automation (RPA) solutions that automate client business processes including onboarding workflows, form processing and operational procedures.

We are registered in England and Wales under company number 15082183 and have our registered office at 801 London Road, Westcliff-On-Sea, England, SS0 9SY.

How to contact us

If you have any questions about this notice or how we collect, use, store, share or otherwise process your personal information, please reach out to us at [email protected].

What this Privacy Notice covers

This Privacy Notice covers the processing of personal information where meet DWIGHT acts as the data controller. We act as the data controller when meet DWIGHT exercises overall control of the personal information processed – in other words, when we decide how personal information is collected, stored and used.

This Privacy Notice does not apply to data we process as the data processor. It also does not apply to our employees or recruitment process.

For more information on how your personal information is processed when meet DWIGHT are acting as the data processor, please refer to the Privacy Notices of the data controller.

What personal information we process about you

Depending on the circumstances we interact with you, we may process the following personal information:

• Identity and contact information: Such as your name, email address and phone number, company and shipping address.
• Professional information: Such as your job title, the company you work for, job history and other information on your LinkedIn profile.
• Billing information: Such as your credit card and bank account details, records about your transactions with us and billing address.
• Account information: Such as your login credentials, user ID, order ID, purchase history and account preferences.
• Communications information: Such as records of interactions you have with us, including messages, emails, meetings notes and call transcripts.
• Usage information: Such as information about your usage of our products and services, including metadata.
• Device and technical information: Such as your IP address, browser type, device ID, language preferences, browsing behaviour, cookie preferences and location.
• Marketing preferences: Such as your choices for receiving promotions or newsletters.
• Analytical and performance information: Such as information we collect when you engage with us or use our products and services.
• Feedback: Any feedback or other information provided to us that we may use to improve and market our product and services.
• Information publicly available on the internet and in public records.
• Any other information you choose to provide to us.

We may collect the following information indirectly:

• Device and technical information collected automatically when you visit our website.
• Analytical and audience information from advertising and social media providers (including through cookies).
• Identify, contact and professional information from publicly available sources and prospecting data sources.

How we process your personal information 

• Product and service development and improvement (based on our legitimate interests)
• Event and Webinar registration and attendance (based on your sign-ups)
• Prospecting and marketing efforts (based on our legitimate interests and your consent where required)

We may also process your personal data to fulfil our legal obligations and establish, exercise and defend against legal claims.

Our use of AI and Profiling

We do not use AI or profiling in a way that has legal or similarly significant effects.

Who we share your personal information with

Like most companies, we sometimes need to share your personal information with third parties to help provide our service to you.

The categories of third parties we may share your personal data with include product and service providers, customer and prospect management services, event and webinar services, data storage solutions, advertising partners and communications tools).

Data sharing outside of the UK

Where we need to store your personal information outside of the United Kingdom, we make sure your personal information remains subject to the same robust protections as it would be in the United Kingdom. For example, we either:

• ensure the country we are transferring the personal information to has been recognised as having adequate privacy regulations or
• that there are appropriate safeguards in place (as per Article 46, 47 or 49 of the UK GDPR).

For a copy of the safeguards relied on to transfer your personal information outside of the United Kingdom, please get in touch with us: [email protected].

How long we keep your personal information for

We only ever keep your personal information for as long as we have a legitimate business reason or legal obligation to retain it. When we no longer have a business reason to keep your information, we securely delete it.

To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we may process your personal data and the applicable legal, regulatory, tax, accounting or other requirements.

‍How we keep your personal information secure

It is really important to us to keep your personal information safe and secure.

We have implemented appropriate technical and organisational measures to help safeguard your personal information and help prevent unauthorised access to your personal information. For more information on how we keep your personal information secure, please get in touch with us.

Your rights

You may have certain rights protected by law over how your personal information is processed (subject to certain exceptions):

• Right to access: You have the right to ask us if we process your personal information and for copies of your personal information.
• Right to be informed: You have the right to be informed about how we process your personal information.
• Right to rectification: You have the right to ask us to correct personal information you think it inaccurate.
• Right to erasure: You have the right to ask us to delete your personal information in certain circumstances.
• Right to restrict processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Right to information portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Right to withdraw consent: You have the right to withdraw your consent at any time.

To exercise any of your rights in respect to the personal information we process, please get in touch with us and we will respond to you as soon as we can (usually, within one calendar month) at [email protected].

Right to object

You have the right to object to the processing of your personal information in certain circumstances. Please note that you have an absolute right to object to any direct marketing you receive from us.

International residents

If you are located outside the United Kingdom or European Union, you may have additional privacy rights under your local laws. The following sections explain how we address specific requirements in certain jurisdictions.

To exercise these rights, please contact us at the details set out in this Privacy Notice.

United States (State Privacy Rights – CCPA/CPRA, VCDPA, CPA, CTDPA, DPDPA, UCPA)

If you are a resident of California, Colorado, Connecticut, Delaware, Utah, or Virginia, you may have the following rights under state privacy laws:

• The right to know what personal information we collect, use, disclose, and sell or share.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to request a portable copy of your information.
• The right to opt-out of the sale or sharing of your personal information.
• The right to request that we limit our use of sensitive personal information (where applicable).
• The right not to be discriminated against for exercising these rights.

To exercise these rights, or to opt-out of the sale/sharing of your information, please contact us at the details set out in this Privacy Notice.

California residents may also use the “Do Not Sell or Share My Personal Information” ([email protected]).

Other Countries

If you are located outside the UK, EU, or the countries listed above, you may still have rights under your local data protection laws. These may include the right to access, correct, delete, or withdraw consent for the processing of your personal data. To exercise these rights, please contact us at the details set out in this Privacy Notice.

Complaints or queries

Please get in touch with us if you have any complaints or queries about how your personal information is processed.

You have the right to raise a complaint with the supervisory authority in the jurisdiction you live, work or where the infringement took place. In the UK, this is the Information Commissioner’s Office. If you need support, you can get in touch with the ICO here.

If you do have a query or a complaint, we would really appreciate the opportunity to respond to your concern in the first instance so please get in touch with us.

Updates to this Privacy Notice

From time to time, we may make updates to this Privacy Notice. Such updates will be posted on our publicly available website. Please get in touch with us if you require a previous version of our Privacy Notice.