Back office automation is most powerful when it removes operational dependency on manual effort, especially in finance workflows.
Scenario
GHR Healthcare relied on a business-critical invoicing process with two team members manually generating invoices every Thursday. While the workflow itself was straightforward, it was time-consuming, repetitive, and created operational risk if key staff were unavailable. Essentially, manual invoice generation had become a bottleneck, especially considering that over 1,000 invoices were needed every week.
Solution
DWIGHT partnered with GHR to automate invoice generation using intelligent automation. Once invoice data becomes available, DWIGHT runs the process overnight, operating 24/7 without delays or manual intervention. This means invoices are generated consistently, at scale, and without relying on two people manually completing the task each week. DWIGHT quickly developed and implemented an automated workflow capable of handling GHR’s invoicing volume reliably and efficiently.
Results
DWIGHT now manages the entire process end-to-end, generating over 1,000 invoices per week. He runs the process 24/7, saving significant time for three individual staff members and accelerating cash collection for the business.
- Generates 1,000+ invoices per week automatically
- Has freed up two full working days of manual effort
- Delivers an additional day of DSO for the business
- Has reduced operational risk
“DWIGHT quickly came in, developed an automated process and now handles over 1,000 invoices per week, saving two man-days and delivering an extra day of DSO for us. It’s automated completely, driving efficiencies and saving costs.”
Bill Halnon
Chief Information Officer | GHR Healthcare
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